Frequently asked questions
Everything you need to know about Caemori Skin — products, shipping, returns and payments.
Products & Usage
Our products are designed to suit all skin types, including sensitive and combination skin. Each product description specifies its key properties and which skin type will benefit most.
Yes. Our formulas are built on carefully selected, gentle ingredients to minimise the risk of irritation. If you have highly sensitive skin or known allergies, we recommend performing a patch test on a small area — such as your inner elbow — before first use.
For best results, follow this simple step-by-step routine:
- Cleanse — prep your skin and remove impurities
- Tone — balance your skin's pH level
- Serum — active ingredients for deeper treatment
- Moisturise — seal in hydration with a cream or SPF
Yes, absolutely. Caemori Skin is strictly cruelty-free. None of our products or their ingredients are tested on animals.
The period after opening (PAO) is indicated on each product's packaging with a small open-jar symbol (e.g. 6M or 12M), showing how many months the product remains effective after opening.
Store your products in a cool, dry place and keep them away from direct sunlight to preserve their efficacy.
Returns & Refunds
You have the right to return your purchase within 30 days of receiving it. To initiate a return, please contact us at ojelena78@inbox.lv.
For hygiene and health protection reasons, we can only accept returns for unopened, unused products in their original, undamaged packaging.
We're so sorry to hear that! Please photograph the damaged item and packaging, then contact us within 24 hours of delivery at ojelena78@inbox.lv with your photos and order number. We will resolve this quickly and send a replacement.
Shipping & Delivery
We offer convenient delivery worldwide:
- Omniva / DPD / Venipak parcel lockers — from €2.99
- Courier delivery to your door — from €4.99
Yes! All orders over €49 qualify for free delivery to parcel lockers. This applies to orders worldwide.
Orders are processed within 1–2 business days. Delivery times vary 1–7 business days by destination and shipping method, and the estimated delivery time will be shown at checkout. During peak periods, delivery may take slightly longer.
We ship to all European Union member states and selected non-EU European countries. The full list of available destinations will be shown at checkout.
Orders delivered within the European Union are not subject to customs duties or import taxes. For non-EU countries, such as the United Kingdom, Switzerland or Norway, local import duties, taxes or customs fees may apply and are the responsibility of the recipient.
Yes. As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your parcel's journey.
If you need to make changes or cancel your order, please contact us as quickly as possible at ojelena78@inbox.lv. Once an order has been handed to the courier, changes are no longer possible.
Payments & Security
We accept all major secure payment methods:
- Latvian internet banks — Swedbank, Citadele, SEB, Luminor and others
- Visa & Mastercard debit and credit cards
- Apple Pay / Google Pay
Yes, completely. Our store is built on Shopify, which is certified Level 1 PCI DSS compliant. All checkout transactions are encrypted and secured with SSL technology to protect your personal and payment information.
Still have questions?
Reach out and our team will get back to you as soon as possible.