Refund policy

At Caemori Skin, every order is prepared with care. We want you to feel confident when shopping with us, and we are here to help if something is not right with your order.

Returns

You have the right to request a return within 30 days from the day you receive your order.

To be eligible for a return, the product must be:

unused;
unopened;
sealed;
in its original, undamaged packaging;
in the same condition as received.

For health, hygiene and safety reasons, we cannot accept returns of skincare or cosmetic products that have been opened, used, tested, damaged after delivery, or where the original seal or packaging has been removed.

To start a return, please contact us at ojelena78@inbox.lv with your order number and the reason for your return request. If your return is accepted, we will provide further instructions on how and where to send the product.

Please do not send products back before contacting us first.

Return Shipping

Unless the product is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

If you choose a delivery method that is more expensive than the cheapest standard delivery method offered by us, we are not required to refund the additional delivery cost.

We recommend using a trackable shipping method, as we are not responsible for returned products that are lost during return delivery.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, faulty or incorrect product, please contact us within 24 hours of delivery at ojelena78@inbox.lv.

Please include:

your order number;
a short description of the issue;
clear photos of the product and packaging.

Once we review the issue, we will offer a suitable solution, which may include a replacement, refund or another appropriate resolution depending on the situation.

Opened Products

For hygiene and health protection reasons, we can only accept returns for unopened and unused products in their original, undamaged packaging.

Opened, used or tested skincare products cannot be returned unless the product is faulty, damaged or incorrect.

Cancelled or Failed Orders

If your order has been cancelled or the payment has failed, you will usually not be charged. If a charge was made, the amount will be returned to your original payment method.

Refunds for cancelled or failed orders may take a few business days to appear, depending on your bank or payment provider.

If you believe you were charged for a cancelled or failed order and have not received the refund after a few business days, please contact us at ojelena78@inbox.lv.

Order Changes and Cancellations

Please check your order carefully before confirming it.

If you need to change or cancel your order, contact us as soon as possible at ojelena78@inbox.lv.

We will do our best to help, but once an order has been accepted, processed or handed over to the courier, we may not be able to make changes or cancel it.

This may include changes to products, quantities, delivery address or order cancellation.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, unless otherwise agreed. Please note that it may take additional time for your bank, card provider or payment service provider to process and post the refund.

We may withhold the refund until we have received the returned product or until you provide proof that the product has been sent back.